Every charter sold by Komodo Luxury sails under one written standard. We own and operate our own fleet and also dispatch partner vessels owned by third parties. Owned vessels are maintained continuously by our in-house crew; partner vessels are checked against the 12-point standard below before we dispatch a charter on them. Vessels that fail a check are not dispatched until the issue is fixed.
On the vessels we own and operate, led by Komodo Signature and Komodo Prestige, we control crew, maintenance and service directly, year-round. On partner vessels the owner controls day-to-day standards; our role is to inspect before dispatch, brief the crew on the itinerary, and stand behind the booking. Either way, you book through one reservations desk, and every charter sails under the same written standard.
任何每年有數百趟航程的營運商都無法保持完美紀錄,而我們也不會隱瞞負面評價。若航程中途發生船隻或服務問題,我們的拉布安巴焦服務台會在您仍在海上時立即處理——包括更換設備、調整行程,或在可行情況下將旅客轉移至另一艘船隻——並在事後進行跟進。我們在 Google、TripAdvisor 及 Trustindex 上的完整、未經編輯的評價紀錄,皆可透過評價登錄處的連結查閱。
本標準於 2026 年 8 月發布。適用於由Komodo Luxury 安排的所有包機航班。
其他「Signature Charter」特色體驗
Komodo Luxury 同行的每一趟Komodo Luxury 專屬體驗。從傳統菲尼西船(phinisi)那手工打造的優雅風範,到現代雙體船流線型的卓越性能,我們的船隊專為追求非凡體驗的賓客精心策劃。選擇您的船隻,規劃您的行程,讓印尼群島的風光完全按照您的心意徐徐展開。
賓客體驗
了解為何頂級旅客與世界級網紅都選擇我們,作為他們在印尼的終極度假首選。