Terms and Conditions

1) About our services

Komodo Luxury provides luxury yacht charters, liveaboard expeditions, private cruises, and related travel services in Indonesia.

2) Bookings

• A booking is only confirmed after we receive your confirmation and any required deposit or full payment.
• You must provide accurate information for all guests.
• We may refuse or cancel a booking if the information provided is false, incomplete, or not suitable for the trip.

3) Payments

• Prices, deposit amounts, and payment deadlines will be shared before confirmation.
• If payment is not received on time, we may cancel or release the booking.
• Any bank transfer fees, card fees, or exchange rate differences are the responsibility of the guest unless we say otherwise.

4) Cancellations and changes

• Cancellation and change rules depend on the booking type and the trip date.
• If you request a change, we will do our best to help, but changes are subject to availability.
• Refunds, if any, will follow the cancellation policy shared at the time of booking.

5) Guest responsibilities

You agree to:

• Arrive on time for transfers and departures;
• Follow safety instructions from our team and crew;
• Respect the boat, equipment, crew, and other guests;
• Follow local laws and park rules;
• Inform us in advance about dietary needs, health conditions, or special requests that may affect your trip.

6) Health and safety

• Guests participate in activities at their own risk.
• You are responsible for ensuring you are fit to travel and take part in the booked activities.
• We may refuse participation if we believe there is a safety risk.

7) Conduct

We may end a trip or service without refund if a guest behaves in a dangerous, abusive, illegal, or disruptive way, or does not follow safety instructions.

8) Third-party services

Some parts of your trip may involve third-party providers such as hotels, drivers, guides, boat operators, or payment processors. Their own terms may also apply.

9) Liability

• We are not responsible for delays, cancellations, or disruptions caused by weather, force majeure, government action, port restrictions, or third-party issues.
• We are only responsible to the extent required by applicable law.

10) Website use

• You may not misuse our website, copy our content without permission, or attempt to harm our systems.
• All website content, logos, text, and images belong to us unless stated otherwise.

11) Changes to these terms

We may update these Terms and Conditions from time to time. The latest version will always be posted on this page.

12) Contact us

If you have any questions, please contact us:

• Business name: Komodo Luxury
• Email: [email protected]
• Phone / WhatsApp: +62 811-3823-875
• Website: https://www.komodoluxury.com