For open trip departures, participants are expected to arrive at Komodo Airport by 09.00 am at the latest, as pick-ups will commence between 09.30 am and 10.30 am. Private trips allow more flexibility, as the check-in time for private charter boats can be adjusted according to participants' schedules. However, an earlier check-in is recommended to avoid time constraints at the destination.
Please note that cancellations made within 29 days prior to the trip departure are non-refundable. This policy helps us secure accommodations, transportation, and other essential arrangements in advance. We recommend confirming your availability and commitment before this period to avoid any inconvenience, but the participant can find a replacement person (change name)
Cancellation due to Force Majeure (natural disasters, bad weather, riots, disease outbreaks, government regulations, and other coercive conditions), the trip can be changed/canceled, and there is no refund to participants for facilities that are not used or imposed any losses/inconvenience to the organizer. (Force Majeure: an event that occurs beyond human ability and cannot be avoided so that an activity cannot be carried out properly).
Participants who arrive late at the meeting points so that they extend the itinerary from a specified time and inconvenience other participants, the late participants is deemed to resign and there is no refund